Supporting People from CALD Backgrounds
This workshop provides practical skills for supporting people from culturally and linguistically diverse (CALD) backgrounds. Participants develop awareness of cultural influences on communication, build confidence engaging across cultures and learn strategies to create inclusive, respectful and supportive environments.
Introduction:
Supporting People from CALD Backgrounds explores how culture can influence communication, help-seeking behaviours and perceptions of support. Participants learn practical approaches to building trust, reducing barriers to engagement and providing culturally responsive support in workplace and community settings.
Target Audience:
Suitable for employees, supervisors, managers, volunteers, community leaders, customer service staff, educators and anyone working with culturally and linguistically diverse individuals, groups or communities.
Learning Outcomes:
- Recognise the impact of culture on communication and behaviour.
- Apply culturally responsive communication techniques.
- Identify barriers that may affect engagement and support.
- Demonstrate respectful and inclusive workplace practices.
- Build stronger relationships with people from diverse backgrounds.
Learning Methods:
Facilitated workshop incorporating presentations, group discussion, practical activities, case studies and scenario-based learning.
Program Benefits:
- Increase cultural awareness and understanding.
- Build confidence communicating across cultures.
- Develop strategies to support inclusive interactions.
- Improve engagement with people from diverse backgrounds.
- Recognise and address potential barriers to communication and support.
Content:
- Understanding cultural diversity and inclusion
- Cultural influences on communication
- Bias, assumptions and cultural awareness
- Building trust and rapport across cultures
- Effective communication strategies
- Addressing barriers to support and engagement
- Practical workplace and community scenarios