Accidental Counsellor
The Accidental Counsellor workshop provides practical skills for recognising when someone may be experiencing distress, responding with empathy and confidence and connecting people with appropriate support services. Participants learn effective communication techniques, active listening skills, boundaries and referral pathways to support colleagues, clients, community members and friends.
Introduction:
The Accidental Counsellor workshop equips participants with practical skills to support people experiencing distress. Participants learn how to recognise signs of concern, respond with empathy, listen effectively and encourage access to appropriate support services while maintaining healthy personal boundaries.
Target Audience:
Suitable for employees, supervisors, managers, volunteers, community leaders, customer service staff and anyone who may encounter people experiencing distress in the workplace or community.
Learning Outcomes:
- Recognise common signs of distress.
- Apply active listening techniques.
- Respond appropriately to someone seeking support.
- Maintain professional and personal boundaries.
- Refer individuals to appropriate support services.
Learning Methods:
Facilitated workshop incorporating presentations, group discussion, practical activities, case studies and scenario-based learning.
Program Benefits:
- Build confidence initiating supportive conversations.
- Develop active listening and communication skills.
- Learn how to recognise signs of emotional distress.
- Understand personal boundaries and self-care.
- Gain knowledge of referral pathways and support services.
Content:
- Understanding distress and helping conversations
- Recognising signs that someone may need support
- Active listening and effective communication
- Asking supportive questions
- Boundaries and self-care
- Referral pathways and support options
- Practical scenarios and discussion exercises